Responsible Gaming

Golden Crown Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. Take time to understand the risks, set limits before you play and never gamble more than you can comfortably afford to lose.

Golden Crown Casino operates under licences issued by the Comoros Gaming Authority (AOFA) with reference ALSI-202509073-FI2 and the Tobique Gaming Commission in New Brunswick bearing licence number 0000064.

Gamble for entertainment

Gambling can be an enjoyable recreational activity when it remains within clear personal and financial boundaries. However, every form of gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Random results are not affected by previous wins or losses, and a losing run does not mean that a win is due.

Golden Crown Casino encourages players to make informed decisions before opening an account or placing a wager. Consider whether gambling fits comfortably within your budget, lifestyle and other commitments. Money set aside for rent, mortgage payments, household bills, food, education, transport, savings or essential expenses should never be used for gambling.

Do not gamble with borrowed money, credit intended for essential purchases or funds that belong to someone else. Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or other substances, or trying to recover money lost during an earlier session. Taking a break can help you make calmer decisions.

Set a spending limit before you start and keep to it.
Set a time limit and take regular breaks away from the screen.
Treat losses as the cost of entertainment, not as an amount you must win back.
Never chase losses by increasing your stakes or playing for longer.
Keep gambling separate from essential spending and financial commitments.
Do not allow other people to use your account or payment methods.
Only gamble when you are legally permitted to do so in your location.

If gambling stops feeling like a choice and starts feeling difficult to control, consider stopping immediately and seeking support. Asking for help early can make it easier to regain control.

Set limits before you play

Planning your gambling in advance can help you stay within boundaries. A limit is most effective when it is decided before a session begins, rather than changed during play. Think about how much time and money you can reasonably allocate for entertainment after your everyday needs and financial responsibilities have been met.

Financial limits

Use any available account controls to manage the amount you deposit, spend or wager. Depending on the features available, these controls may include deposit limits, spending limits, loss limits, wagering limits or other restrictions. Read the terms of each tool carefully so you understand whether it applies daily, weekly or over another period, and whether a change takes effect immediately or after a waiting period.

Choose an amount that would not affect your normal living costs if it were lost. Do not increase a limit simply because you have lost money or because you are on a winning streak. A win does not create a larger safe gambling budget, and a loss does not justify using money reserved for another purpose.

Time and access controls

Managing access can be as important as managing spending. Use reminders, breaks and device settings to help limit the length of a session. Avoid leaving gambling websites open for long periods, and consider removing saved payment details if this makes it easier to pause before depositing.

Decide when the session will end before you begin.
Use alarms or reminders to check how long you have been playing.
Take regular breaks to move away from the screen and review your spending.
Turn off promotional messages if they encourage you to play more than planned.
Use account closure, temporary suspension or self-exclusion options when you need stronger protection.
Ask a trusted person to support your plan if you find limits difficult to maintain.

If an account control does not provide enough protection, request a temporary break or longer-term self-exclusion through the available account or support process. During a break, do not create another account or use another person's account to continue gambling.

Recognise when gambling may be causing harm

Gambling-related harm can affect finances, relationships, work, study, health and emotional wellbeing. It may develop gradually, and a person does not need to gamble every day to experience problems. Paying attention to changes in your behaviour can help you act before difficulties become more serious.

Some warning signs include spending more time or money gambling than planned, feeling restless or irritable when trying to stop, repeatedly attempting to cut back without success, or thinking about gambling throughout the day. You may also notice that you are hiding gambling from family or friends, borrowing money, selling belongings, missing work or study, or using money intended for bills.

Other signs can include chasing losses, increasing bet amounts to achieve the same excitement, gambling to escape sadness or stress, returning immediately after a loss, or feeling guilt and regret but continuing to play. Arguments with people close to you, financial secrecy, sleep problems and changes in mood can also indicate that gambling is having a negative effect.

If you are concerned

Stop gambling and review your account activity, deposits and recent spending. Consider placing a temporary restriction on your account while you decide what support you need. Speak honestly with someone you trust, such as a family member, friend, health professional or financial counsellor. You do not need to wait until a problem becomes severe before asking for assistance.

Take an immediate break from gambling.
Do not try to win back money that has been lost.
Do not borrow money or sell possessions to fund gambling.
Remove access to gambling funds where practical.
Tell a trusted person what is happening.
Seek independent gambling, financial or mental health support.
Use self-exclusion or account closure if you cannot maintain control.

If gambling is connected with thoughts of self-harm, immediate danger or a serious crisis, contact emergency services or an urgent mental health service in your area. Your safety is more important than any gambling account or financial loss.

Account protection, support and self-exclusion

Responsible gambling also includes protecting your account and personal information. Keep your login details private, use a strong password and avoid accessing your account on shared or public devices. Log out after each session and contact the website's support team promptly if you notice activity that you do not recognise.

Golden Crown Casino may provide account tools or support processes designed to help players manage their gambling. Available options can vary according to the account, product and applicable requirements. Review the information shown in your account and on the website, and ask support to explain any restriction, limit, cooling-off period or self-exclusion process before you use it.

Temporary breaks and self-exclusion

A temporary break may be suitable when you want time away from gambling, while self-exclusion is intended for players who want a stronger and longer restriction on access. Select the option that best reflects your circumstances. Once a self-exclusion request has been made, do not attempt to bypass it by opening another account or providing false information.

If you request account closure or self-exclusion because of gambling concerns, explain this clearly through the official support channel available on the website. You may also wish to ask whether marketing communications can be stopped and whether any other account protections are available. Account restrictions should be considered alongside independent support, as a website control may not address every part of a gambling problem.

Age and legal responsibility

Gambling is only for people who meet the legal minimum age and other eligibility requirements that apply to them. Do not allow a person under the legal age to access your account, use your device for gambling or view gambling activity without appropriate supervision. Parents and carers should consider device controls and payment security to help prevent underage access.

Keep your account credentials confidential.
Use only your own approved payment method and account.
Check account activity and transaction records regularly.
Report suspected unauthorised access as soon as possible.
Read the responsible gambling information and account terms before playing.
Use the official website support process for questions about limits, breaks or self-exclusion.
Seek independent advice if gambling is affecting your finances, health or relationships.

Players in Australia should also consider the laws and support services that apply in their state or territory. Gambling rules and available assistance can differ, so obtain independent information where necessary. Responsible gambling is a shared responsibility, but the decision to set limits, take a break or seek help should always be taken seriously.