Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Golden Crown Casino, including its website, games, account services and related features. Please read them carefully before registering, depositing funds or placing a bet. By using the service, you confirm that you understand and agree to these terms, together with any additional rules shown for a particular game, promotion or feature.

Golden Crown Casino operates under licences issued by the Comoros Gaming Authority (AOFA) with reference ALSI-202509073-FI2 and the Tobique Gaming Commission in New Brunswick bearing licence number 0000064.

1. About these terms

These terms form a legal agreement between you and Golden Crown Casino in relation to your use of the online casino service. They apply to the website, mobile-accessible pages, games, account functions, payment facilities and other services made available through the platform. References to “we”, “us” or “our” mean Golden Crown Casino, while “you” and “your” mean the person using the service.

By creating an account, accessing an account, placing a bet or otherwise using the service, you agree to comply with these terms and all applicable laws. If you do not agree, you must not use the service. Additional game rules, promotion terms, privacy information and responsible gambling materials may also apply. Where a specific rule conflicts with these terms, the specific rule will generally apply to the relevant game, offer or feature.

You are responsible for reading the current version of these terms before using the service. We may update or change the terms from time to time to reflect changes to the service, technology, legal requirements or business operations. Updated terms will apply from the date they are made available, unless a different date is stated. Continued use of the service after an update means that you accept the revised terms.

Legal and technical requirements

You must only use Golden Crown Casino where online gambling is lawful for you to do so. Laws can differ between Australian states and territories and may also apply based on your physical location. You are responsible for checking the laws that apply to you and for complying with them. We may restrict or refuse access where we consider that use of the service may be unlawful, unsafe or inconsistent with our obligations.

2. Eligibility and your account

You must be at least 18 years old and legally able to enter into these terms to use the service. You must provide accurate, complete and current information when registering and must update that information if it changes. We may ask you to confirm your age, identity, address, payment information or other details before allowing particular activities, processing a withdrawal or continuing to provide access.

You may only open and use an account for yourself. Accounts must not be created on behalf of another person, operated for another person or used to conceal the identity of the person who is gambling. You must not sell, transfer, lend or give access to your account. If you know or suspect that someone else has accessed your account, you must stop using it and notify us through the available support process.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where that activity results from our proven failure to meet an obligation that cannot legally be excluded. Use a strong password, do not reuse it on other services and log out when using a shared or public device. We will not ask you to disclose your password through an unsolicited message.

Verification and account restrictions

We may carry out verification, security, fraud prevention, responsible gambling or financial checks at any time. You agree to provide information and documents that are reasonably required for these purposes. If information cannot be verified, is misleading, appears inconsistent or indicates that the account may be used improperly, we may delay a transaction, restrict an account, suspend access or close the account, subject to applicable law.

You must not use the service for unlawful activity, fraud, money laundering, market manipulation, collusion, harassment, abuse of technical errors or any other dishonest or improper purpose. You must not use software, devices, scripts, bots or other tools intended to interfere with the service, gain an unfair advantage or automate account activity unless expressly permitted.

3. Deposits, bets and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment details must be accurate and must not be provided for the purpose of disguising the source or destination of funds. We may reject, reverse or investigate a transaction where the payment method cannot be verified, the transaction is unauthorised or a legal, security or compliance concern exists.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. Once funds have been credited to your account, they may be subject to verification, transaction checks and any applicable game or account requirements. We do not encourage borrowing money, using essential household funds or chasing losses.

A bet is accepted only when it has been recorded by the service and a confirmation or equivalent record is displayed. You are responsible for checking the details of a bet before confirming it, including the game, stake and any selected options. Except where required by law or expressly allowed under a game rule, accepted bets cannot be changed or cancelled by you.

Game results are determined by the relevant game system and its recorded outcome. If a technical problem, communication failure, software error or other event affects a game or transaction, we may void or correct the affected activity in accordance with the applicable rules and law. Our records will generally be used to determine account activity, subject to your legal rights and any required investigation.

Withdrawals and inactive balances

Withdrawal requests may be subject to identity checks, payment verification, fraud screening, responsible gambling controls and other lawful requirements. Funds may be returned through an appropriate verified payment method rather than a method selected solely for convenience. Processing times can vary because of checks, payment providers, weekends, public holidays and matters outside our control; no particular processing time is promised unless expressly stated.

You should keep your account information and payment details current. If an account is closed, suspended or becomes inactive, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the account. We may not be able to release funds where doing so would breach a legal obligation or where the balance is connected with fraud, unlawful conduct or a material breach of these terms.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility conditions, expiry dates, qualifying activities, wagering or play requirements, maximum or minimum values and rules about withdrawals. You should review the full terms of an offer before accepting it. If you do not meet the stated conditions, the benefit may not be awarded or may be removed in accordance with the relevant promotion terms.

We may correct an obvious error, withdraw an offer, refuse participation or amend a promotion where this is necessary because of an error, misuse, technical issue, suspected fraud or a change in legal requirements. Promotional participation must not be combined with account sharing, prohibited conduct or attempts to manipulate the normal operation of a game or offer.

Gambling responsibly

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before you begin, keep gambling separate from essential expenses and take regular breaks. Do not gamble when upset, under the influence of alcohol or drugs, or when you are trying to recover previous losses. Winning is never guaranteed, and increasing stakes does not improve the chance of a particular outcome.

Only gamble with money you can afford to lose.
Keep track of your deposits, bets, time spent and results.
Do not chase losses or borrow money to gamble.
Use available account controls, limits, breaks or self-exclusion options if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

We may apply responsible gambling measures, including checks, account limits, cooling-off periods, self-exclusion or restrictions on marketing. These measures may affect access to some or all services. You must not try to avoid a restriction by opening another account or using another person’s details. If you choose self-exclusion or request an account closure because of gambling concerns, you should not attempt to reopen or replace the account during the relevant period.

5. Privacy, availability and general conditions

We handle personal information in accordance with the applicable privacy information made available through the service and relevant Australian privacy requirements. Information may be collected and used to provide the service, verify identity and age, process payments, prevent fraud, manage risk, meet legal obligations, improve the platform and communicate with you where permitted. You should review the privacy information to understand how information is collected, used, stored and disclosed.

The service may be changed, interrupted, suspended or withdrawn, including for maintenance, upgrades, security reasons, technical faults, third-party failures or circumstances outside our reasonable control. We do not promise that the website or every game will always be available, uninterrupted, secure or error-free. You are responsible for having a suitable device, internet connection, software and security protections when accessing the service.

To the extent permitted by law, you use the service at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by your breach of these terms, your failure to protect account details, an unsuitable device or connection, unauthorised use of your account, or events outside our reasonable control.

Intellectual property and acceptable use

The website, branding, text, graphics, software, designs and other materials made available through the service are owned by or used with permission by the relevant rights holder. You may access them for personal, lawful use of the service only. You must not copy, reproduce, publish, modify, distribute, sell, reverse engineer or commercially exploit any part of the service without prior permission or a legal right to do so.

Suspension, closure and applicable law

You may stop using the service or request account closure through the available account or support process. We may suspend or close an account where required by law, for security or responsible gambling reasons, because of inactivity, or where you breach these terms. Closing an account does not remove rights or obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful conduct.

These terms are intended to operate consistently with applicable Australian laws and any mandatory rights available to you. If a court or authorised body finds part of these terms invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived. Any dispute should first be raised through the available support process, without limiting any rights you may have under applicable law.